Archive › December, 2011

What Is a Media Platform?

A media platform is used to handle media resources such as voice, dtmf, and video.  IP Media Platforms support Session Initiation Protocol (SIP) which enables Voice Over IP (VoIP), or put more simply, they allow you to talk to your VoIP service provider.  Most media platforms will support the ability to collect dtmf, play and record more »

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Interact Celebrates 30 Year Anniversary

Song: “Happy Birthday — The Ting Tings”  http://itunes.apple.com/us/artist/the-ting-tings/id272194824 For 30 years Interact has been working to solve the communication needs of our customers.  We have done this with a yes-we-can attitude and a smile on our face.  The work is enjoyable but we’ve made sure to stop and have some fun along the way. In 1981  Interact’s founder, more »

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Interact’s Media Platform: A Truly Intelligent Peripheral

Most IPs on the market today are simply resource receptacles that static call flows can refer to when needing to provide specific call functionality to an end user.  That is, they are traditionally components devoid of any ability to provide advanced telephony applications within an operator’s environment. Interact’s Intelligent Peripheral is unique however, in that more »

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IVR in 2011 and Cloud in 2012

What were some of Interact’s biggest advancements this past year? Interact was able the leverage the knowledge of virtualization it gained in 2011 and move head first into cloud communications.  With successful deployments into Amazon, Softlayer, and Rackspace we are well positioned to help our customers move into true cloud enabled environment. What are your more »

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