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Customer Testimonial
Cutting-Edge Technology with Superior Customer Service
At Interact, we have always been dedicated to providing top of the line technology, paired with superior professional services. Since 1981, Interact has made it a priority to keep pace with ever changing market trends by implementing one-of-a-kind high performance communication solutions for our global customer base, which far surpass industry standards. As our customer's needs continue to change and advance, Interact acknowledges these advancements and continues to add necessary features and functionality to our celebrated product line. Our goal is to provide the most streamlined, cost effective solutions to our customers for rapid revenue generation at a lower Total Cost of Ownership. See what one of our customer's has to say about Interact and our SPOT VoiceXML/ CCXML based Interpreter Set.
"After 12 months researching virtually every company in the market offering a media server, Voitra chose Interact Incorporated and SPOT for their clients, as Interact was the only company that met our stringent needs. Interact is not only technically savvy, but very responsive. We were also extremely attracted to the fact that SPOT offers application redundancy and failover options when no other option in the market we looked at did. It was imperative for our project that Voitra find a solution that offered not only scalability, but also complete redundancy, and Interact's SPOT VoiceXML/CCXML based interpreter set provided this. Since implementing SPOT, we have seen some impressive numbers, and currently have a customer running 150 licenses on 1000 lines.
While other players out there suffice with their price point, they lack in their offerings by basically providing a retrofitted IVR. We had issues with other interpreter's inability to do refers correctly or at all. Interact on the other hand provides a very high level SIP at a reasonable and competitive price point unmatched by any competitors in the market we've seen. With Interact's SPOT we found no latency issues and our customers love the fact that SPOT is completely customizable allowing them to modify their own scripts. This flexibility offered by Interact's SPOT allows us to tailor the solutions to fit in perfectly with our client's needs.
With a wide variety of interpreters available on the market, Interact shows that they actually want your business. The dedicated staff at Interact provided troubleshooting assistance and were extremely responsive anytime Voitra/HTC needed support or aid. Interact was always willing to help even when the issue wasn't an Interact problem. Interact is the perfect company to work with, the entire Interact team was helpful and provided excellent response times to our needs, and their company size allows them to react rapidly and provide any customization in a much quicker timeframe than any other company we have worked with in the past."
