News & Events
Interact Incorporated Releases Version 6.12 of SPOT VoiceXML/CCXML Based Interpreter Set
Lincoln, Nebraska USA June 23 2009 - Interact Incorporated, an enabler of premium voice and data solutions for carriers and enterprises worldwide, is pleased to announce enhancements to both their VIP (Voice and Information Processing) Platform Software and its SPOT branded VoiceXML/CCXML based interpreter set with its latest release of software, V6.12.
Offering carriers and enterprises alike an advanced and cost effective way of handling day to day operations such as:
- Audio Conferencing
- Find Me/Follow Me
- ASR/TTS via MRCP
- Voicemail/Unified Messaging
- SMS
- IVR/Auto Attendant
- Geographical Locator
- Outbound Dialing
- ACD/Call Center Routing
Interact's V6.12 version of SPOT - a high performance VoiceXML/CCXML based interpreter set - is single-handedly raising the standard of call flow resource interaction with limitless scalability, call processing speed, application redundancy and failover support.
SPOT's unique architecture has the innate ability to virtually eliminate application load and memory penalties, thereby allowing applications to scale smoothly. The use of SPOT's interpreter software simplifies the application development process while at the same time is able to handle hundreds to thousands of call channels, thus being recognized as one of the fastest commercially available VoiceXML/CCXML based interpreters in the industry today.
In today's slowing economy, it is imperative for organizations to utilize advanced yet efficient and cost effective solutions to deploy next-generation services at a minimal Total Cost of Ownership. SPOT can also be used in combination with existing legacy systems thus protecting a previous capital investment. When looking to improve VoiceXML performance, why build a VoiceXML/CCXML based interpreter yourself or trust slow open source when Interact's SPOT V6.12 can provide a robust, cost effective alternative.
SPOT V6.12 enhanced features include:
- A simplified user interface for download and software installation
- IP-Address Aliasing for additional/improved application failover/redundancy support
- Updated error messages and CX/Caper logs display line numbers to identify location of error and document position offering a more efficient method to finding document errors
- CGI Install enabling custom behavior in applications
- SIP T Termination adds ISUP information to SIP message
Interact's own SoftSPOT, a pure software, SIP-based VoIP IVR platform enhancements include:
- 4-bit support for integration with larger databases
- Enhanced audio with packet loss concealment
- Simultaneous support of multiple proxies, pre-configured SIP routes and application control of proxy or preconfigured routes provide capability to identify best route for outbound calls and balancing of call load
VoiceXML/CCXML enhancements include:
- Consultation Transfer (VoiceXML 2.1)
- Unique sessionid for CCXML and ability to query active sessionids in the event of failover
Version V6.12 of the SPOT VoiceXML/CCXML based interpreter set is available immediately for integration with:
- Interact's own SoftSPOT, a pure software SIP-based VoIP IVR platform
- Aculab's Prosody X series of Media Processing Boards
- Dialogic's Converged Services Platform (CSP)
- TelcoBridges' TB640 system boards and Tmedia family of products
Interact's Professional Services is ready and able to build custom solutions for any end user, or to assist our Partners and Resellers in creating their own solutions.
About Interact Incorporated
Since 1981, Interact has been dedicated to providing highly customizable Communication and Rating solutions to discriminating clients spanning the globe. Readily equipped to supply extremely short time-to-market solutions accommodating both entry-level and central office class models, Interact builds every solution on an open, distributed, and modular architecture which is deployable on a variety of hardware platforms. For more information please visit our website: www.iivip.com
