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Interact Press Release

Interact's SoftSPOT Media Platform Ensures No Lost Calls in the Event of a System or Network Outage

By offering complete redundancy, Interact's SoftSPOT ensures no active calls lost in the event of system outages

Lincoln Nebraska, USA) February 3, 2010 - As more and more enterprises are moving their telephony systems and applications off site and into Hosted Facilities to reduce costs and maximize investments, how these service providers protect your systems and voice applications is of extreme importance. Responding to this need of enterprises, operators and service providers alike is Interact Incorporated's pure software, SIP based, SoftSPOT VoiceXML/CCXML Media Platform. Interact, an innovative communications software company dedicated to developing high performance telecommunication solutions, not only meets but exceeds this need with SoftSPOT's application redundancy and failover support.

All of Interact's SIP based solutions are offered using our pure software, standards based VoiceXML/CCXML Media Platform and offer application redundancy and failover support, along with the five 9's reliability that are mandatory for telcos and service providers. In today's competitive environment, automated IVR and other telephony applications are crucial to maintaining subscribers, customers and the revenue stream they provide. In a service provider environment failed systems can result in irritated and unhappy clients whose businesses are being affected by not being able to place or receive calls.

With SoftSPOT's N+1 redundancy, one server (worker) handles all calls while a second server (standby) continuously monitors the worker so that if the (worker) server goes offline, the standby server picks up the calls and keeps them in a connected state resulting in no lost active calls. For those who are seeking redundancy and expansion capability, SoftSPOT can also be deployed in a clustered design where all servers are active and each carries a portion of the call load. When one or more servers fail, the remaining server(s) pick up the call load off the failed server(s) without affecting capacity requirements and no lost active calls. In the event your primary SIP carrier experiences a network issue, SoftSPOT can re-route calls to a secondary SIP provider instantaneously with no lost active calls as well. This dual redundancy and failover support eliminates virtually any outage situation thus providing peace of mind and fewer worries regarding system failure.

These fully redundant solutions further strengthen your systems by protecting your greatest asset, your customer base and revenue stream through reduced or eliminated operational downtime. "In today's competitive market, organizations cannot afford downtimes associated with system outages," said Greg Gissler, Founder, VP, CTO Interact Incorporated. "SoftSPOT's innate redundancy and failover support safeguards active calls, ensuring no revenue is lost in a system outage situation."

For more information on SPOT please visit our website: www.iivip.com OR request a free trial version of SPOT and see how it compares to your current Media Platform: http://www.iivip.com/download.php

About Interact Incorporated:

Since 1981, Interact has been dedicated to providing highly customizable IVR Communication and Rating solutions to discriminating clients spanning the globe. Readily equipped to supply extremely short time-to-market solutions accommodating both entry-level and central office class models, Interact builds every solution on an open, distributed, and modular architecture which is deployable based upon the customer's specific platform and network connectivity.

For more information please visit our website: www.iivip.com