Solutions

At Interact, we use cutting edge resources and technology to provide top of the line solutions utilized by customers and service providers across the globe. With our wide range of products and services, Interact can customize virtually any type of solution to meet our customer’s every need. Whether it be our industry leading VoiceXML/CCXML based interpreter SPOT, our infinitely flexible real-time rating solution Invigorate, or our top of the line media platform VIP, the possibilities are endless at Interact Incorporated.

Interact also has a categorical set of Java based APIs that allows external systems to take advantage of key customer care, recharge, and e-service functionalities in the Invigorate and VIP products. As customers’ needs change in the competitive marketplace, the open nature of our APIs make it easy for our customers to deploy new introductory solutions seamlessly.

Read more about our Aperture APIs...

Interact would like to Invigorate your imagination. Interact’s comprehensive real-time rating solution, Invigorate, serves multiple needs by not only keeping track of subscriber accounts and respective voice data, but also performs proactive customer relationship management by attending to automatic promotion notification and individualized message deliveries. Invigorate boasts infinite flexibility which is accomplished through our unique architecture allowing for customization, yet maintaining core logic. Invigorate has been designed to meet commercially demanded scalability and reliability requirements. Maintaining performance throughout lifecycle and growth stages is easily accomplished and can be executed on a NonStop NSK, HP-UX or Linux-based platform.

Read more about Invigorate or InvigorateX...

Progressive organizations function in environments demanding instantaneous response and information sharing to meet customers' needs and wants. Interact has developed a cost-effective conferencing solution with enough power and flexibility to keep up with these demands. Listen is a fully-automated, full-duplex conferencing system, utilizing enhanced digital audio conferencing technology that requires no operator intervention, resulting in a state-of-the-art system that supports all your conference needs.

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By providing real-time stats of activity across your entire solution, Interact's Realize accommodates your unique, fast-paced environment by providing the data and notifications you need, when you need them, key to your business' decision making and success. Realize was developed as a web-based application, with customizable dashboards providing real-time information of various stats and operations, enabling your organization to make informed business decisions to quickly address problem areas, as well as identify emerging opportunities

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Interact’s groundbreaking VoiceXML/CCXML based interpreter SPOT utilizes Interact’s very own patent pending method of processing data resources at peak efficiency, and is single-handedly raising the standard of voice application processing. The unique architecture of SPOT exceedingly reduces system resource dependencies, and dramatically improves Calls Per Second (CPS) performance. With active call redundancy, SPOT is optimized for High Density Applications.

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Our flagship product, our VIP platform, is composed of the most dependable hardware and software in the market today. As a core part of our initial product offering, the cost optimized, high-density blade architecture of this pioneering media platform has evolved to take advantage of all the latest industry standards that a provider needs in order to introduce or enhance voice and data applications.

Read more about our VIP platform...