SPOT
Blazing fast and feature rich, Interact’s new patent-pending SPOT, a high performance VoiceXML/CCXML based interpreter set is single-handedly raising the standard of voice application processing.
Looking to Improve VoiceXML Performance?
The Solution is SPOT
Why build a VoiceXML/CCXML based interpreter yourself or trust slow open source when Interact can provide you with a patent pending alternative...
VoiceXML and CCXML are W3C standards for creating enhanced applications for Interactive Voice Response systems. Applications complying with these standards interface with a software layer known as an Interpreter. With unparalleled efficiency, Interact’s SPOT significantly improves voice application system performance. In conventional solutions, as applications become more dense and complex, resource dependencies increase substantially resulting in bottlenecks. Interact’s high performance SPOT VoiceXML/CCXML based interpreter set significantly improves system performance in areas such as CPU usage and memory requirements sevenfold over traditional interpreters.
See the SPOT Performance Whitepaper for a detailed analysis of our unique performance capabilities.SPOT Features
- Patent Pending Binary VoiceXML Execution
- VoiceXML and CCXML Compliant
- 225+ Calls Per Second (CPS)*
- (based upon dual 2.4 Ghz processors with 4-second precall announcement)*
- Active Redundancy*
- Optimal High Density Performance
- standard testing starts at 500+ channels/host on SoftSPOT and 1000+ channels/hosts on hardware platforms*
- Linear Scalability
- Multiple Platform Support
- No Memory Penalties
- no heavy caching
- MRCP v1 and v2 for ASR/TTS communications
- Customization Availability allows users to modify their own scripts
- Professional Demo Applications available with SoftSPOT:
- calling card, conferencing, data collection using ASR/TTS, voicemail, outbound dialing
- APIs for interfacing with third party systems available
- Flexible Licensing Options
- Free trial license, built-in sample templates, and excellent support
Optimized for High Density Applications
Developed for use in environments that handle hundreds to thousands of resources, standard testing for the platform independent SoftSPOT, a pure software SIP based VoIP IVR platform, begins at 500+ channels per dual 2.4 Ghz processor. This is 9X more channel support than the majority of solutions on the market and 3X+ greater than Java-based systems. The Interact interpreter set also features linear scalability and no limit on the number of channels that are supported in a distributed environment.
Active Call Redundancy
Utilizing a layered software approach complemented by the latest CCXML specification, SPOT provides active redundancy and failover options unmatched by competitors, resulting in no live sessions being lost.* Capable of being adjusted according to specific needs, this redundancy may be minimized or maximized, whereby a call can be sent back to step one or sent back one step, respectively. The active call redundancy feature functions in stark contrast to most solutions on the market today, which only offer redundancy in the form of N+1 network performance. Calls may be lost in these other systems because throughput is maintained instead of live user sessions.
Product Availability
The SPOT VoiceXML/CCXML based Interpreter Set is currently available in four integrations:- Interact’s own SoftSPOT, a pure software SIP based VoIP IVR platform
- Aculab’s Prosody X series of Media Processing Boards
- Dialogic’s Converged Services Platform (CSP)
- TelcoBridges’ TB640 system boards and Tmedia family of products
*platform dependent
